Over the past month, we’ve seen work substantially change in unexpected ways due to COVID-19. There’s no historical precedent for the pace at which companies have adopted digital tools to address this global crisis. Assessing risks, ensuring business continuity and deploying digital customer support are a few examples of the time strains placed on team members — particularly at small, resource-constrained startups.
With fewer places to go and less interaction with people (yet more to do), startup leaders need resources that enable internal collaboration and automate customer support. With teams working remotely, it’s harder to glean knowledge or ask for help by tapping a co-worker on the shoulder.